XBOX Screams That Month Old Unit's 90-Day Warranty Is Expire

Fujiwarano · Post by **Fujiwarano** » Tue Dec 12, 2006 9:17 am

From http://www.consumerist.com

Brent's friend bought an XBOX in November with a 90-day warranty. It died. When he called the Bangalore based tech support, "Steve" told him:

"I don't care if you bought your console yesterday, we still show your warranty is expired."

We've received several complaints about XBOX's customer service recently. Perhaps Microsoft needs to find a new outsourced call center. These guys, seems like someone peed in their curry.

Transcript, inside, with screaming.

Geo · Post by **Geo** » Tue Dec 12, 2006 9:23 am

You are correct, that is terrible service. But you cannot blame Microsoft for the actions and words of one, obviously hot-headed, Indian man.

Xero · Post by **Xero** » Tue Dec 12, 2006 9:29 am

Must of had hot curry for breakfast.

GametagAeonFlux · Post by **GametagAeonFlux** » Tue Dec 12, 2006 9:53 am

Outsourcing ftl.

I don't think his name was Steve, more like Habeeb. >_>

Geo · Post by **Geo** » Tue Dec 12, 2006 10:01 am

They always do that.

It's almost mpossible to call a helpline and talk to someone based in the UK. They are all based in India, they bareley speak English and say "Hello my name is John" yes... and my name is Hahkmed.

SHOUTrvb · Post by **SHOUTrvb** » Tue Dec 12, 2006 10:26 am

Apple has the best tech support. I've gotten pretty good support from xbox last time I called. Of course that was a long time ago, before the 360.

I miss Mrs Linda from Apple.

Ketchup_Bomb · Post by **Ketchup_Bomb** » Tue Dec 12, 2006 10:43 am

It's a good thing it's Mexico right below us, and not India...

I'd go nuts. Or just eat much more meat... steaks precisely. ;0

Veegie[Temp] · Post by **Veegie[Temp]** » Tue Dec 12, 2006 1:59 pm

You realize that they're completely replacing units bought before January, right? Warranty or not.

Ketchup_Bomb · Post by **Ketchup_Bomb** » Tue Dec 12, 2006 2:02 pm

Isn't it bought before January of '06?
The story is recent, so they are almost a year out of the warranty period.

If it is '07, WOOT!
Time to get a new 360. :p

Veegie[Temp] · Post by **Veegie[Temp]** » Tue Dec 12, 2006 2:02 pm

I don't know.
I just think it's neato-fritto.

Tural · Post by **Tural** » Tue Dec 12, 2006 2:11 pm

It's for faulty consoles bought before January 1st (Or maybe 31st), 2006.

-DeToX- · Post by **-DeToX-** » Tue Dec 12, 2006 2:12 pm

What tech freaks.

Geo · Post by **Geo** » Tue Dec 12, 2006 2:14 pm

ROFL.

slayer410 · Post by **slayer410** » Tue Dec 12, 2006 5:35 pm

Lmao. In 7th grade I pranked called the shit out of them. Funny as hell. Oh, and I recorded them.

Now if I could find a way to get them from my phone onto my computer.

noscottno · Post by **noscottno** » Tue Dec 12, 2006 5:40 pm

It would appear "Steve" has anger issues.

PyroBlizzard · Post by **PyroBlizzard** » Tue Dec 12, 2006 7:23 pm

I have only dealt with the tech support once and thats when my Gamertag wasnt registering properly. They were very helpful then, but she was an american woman i guess.

Off topic from xbox:
Im not sure if it happens in any other country. But i get telemarketers calling my home ALL the time. And there all indian. One call was:

Indian: Hi is the parents of the house there?
Me: No
Indian: Well i am offering House Insurance for the next year for a cheap price.
Me: Didnt u hear me, my parents arent home.
Indian: Oh but as long as you are responsible you can handle this, anyway it is cheap and lasts for a year would u like to participate.
Me: My parents just came in the door just wait a moment as they come to the phone.
Me: (Puts phone on table and goes outside to skate)

(Not exact words or story but same thing happened)

Outrageous i say..... And i couldnt understand half of what he said without thinking real hard.

Ketchup_Bomb · Post by **Ketchup_Bomb** » Tue Dec 12, 2006 7:36 pm

Even when you are SUPER FOCUSED (like a laser eve), it's impossible to understand them!
I mean, I seriously have to ask them to repeat themselves four times before I even understand what the heck they want.

I just feel stupid talking to them...

The Xbox people have always been pretty helpful.
That is unless it's a subject I already know enough about. I was at my friends house (I had just arrived), and he was trying to connect to Live.
I told him I could help, but he "Shh,"'ed me and said that he had waited 20 minutes and he is going to use Xbox's help whether I liked it or not.
I sat down, and listened to the following conversation: (This is just his comments as I could not hear the person on the other end.)

"Yeah, hi, I need some help connecting to Xbox Live."
"No, no, I do have an Xbox Live account. It's just not signing in."
(pause)
"Why do you need my Gamertag when all I need is to log onto the service?"
(looks at me)
"No, I know how my modem works, and I have restarted it like five times. It's a problem with the Xbox settings, NOT the modem."
"Yes, my computer works."
"Yes I can connect to the internet with it."
"... No, that's why I'm calling you."
(looks at me again and mouths "Asked if the Xbox is connected to the internet.")

He goes on like this for about ten minutes when I pick up the controller and just changed his DNS and it connected.
He shouted, "G FREAKING G, 'Sarah!'"
"I got it fixed. Have a GREAT day!" *mumbles* biyotch

I lol'ed for like a minute. (Sarah was the chick helping him.)
Funny people resolving problems from a manual. :p

slayer410 · Post by **slayer410** » Tue Dec 12, 2006 8:04 pm

What was really bad-
Four years ago we had Walmart Connect, an internet provider. Dial-up, dur. And along with it came many problems. My mom cried multiple times while trying to get help over the phone. Damn Indians lol. More on that later, I have to get some shut eye.

noscottno · Post by **noscottno** » Tue Dec 12, 2006 8:13 pm

I hate outsourcing. Not to be racist or anything, but technical support would be a lot easier if you could understand the person.

Oh, of course I'll use an example:

Me: "Hi, for some reason my Battlefield 2 cannot connect to multi-player"

Asian Tech-women- "Have you tried disconnecting your firewall?"

Me: "I only have Windows Firewall, and I disabled it when I tried"

Asian Tech-women- "Do you have any others?"

Me: "No."

Asian Tech-women-"Ok, now do you have internet installed on your computer?"

Me-"Why would I have a use a firewall if I don't have internet..."

It went on like this for a while, I finally got forwarded to an American support guy (thank god) and he had me fixed up right away.

x088x · Post by **x088x** » Tue Dec 12, 2006 9:19 pm

That is ridiculous. I can't say I've had the same experience, though. Last time I called in about my deffective microphone, I gave him my xbox serial number, and they had me a brand new mic in two days. He was a little hard to understand, but pretty friendly and helpful.